Privacy Policy
Introduction
We’re delighted you have chosen Vialma to enjoy classical music and jazz.
Please find below our Privacy Policy.
In short: Vialma is a 100% ad free service and we do not sell your data to any third parties. We do not store data for any other purpose than:
1) providing a better service for our customers and
2) complying with our own legal and contractual requirements with authors, artists and labels.
You’ll find below details about your rights and how to action them, which third party services we use and how we collect, manage, protect, and eventually delete your data. If you have any questions or you think something must be changed, you can contact the Data Protection Officer and founder, Guillaume Descottes, directly at guillaume@vialma.com.
Your Rights
You may be aware that a new European Union law, called the General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data.
As available and except as limited under applicable law, the rights afforded to individuals are:
Right of Access - the right to be informed of and request access to the personal data processed about you;
Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
Right to Erasure - the right to request that we delete your personal data;
Right to Restrict - the right to request that we temporarily or permanently stop processing your personal data;
Right to Object -
the right, at any time, to object to processing your personal data on grounds relating to your particular situation;
the right to object to personal data being processed for direct marketing purposes;
Right to Data Portability - the right to request a copy of your personal data in electronic format; and
Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you.
If we send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, respectively withdraw such consent or declare your objection (“opt-out”) at no cost. The electronic marketing messages you receive from Vialma (e.g. those sent via email) will include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the email). It will always be at the bottom of every single email. It might also sometimes be at the top depending on your email provider.
If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer. We will respond to your request within a reasonable period of time upon verification of your identity. If you are unhappy with the way we are using your personal data you can also contact and are free to lodge a complaint with your local Data Protection Authority - the following:
FRANCE: https://www.cnil.fr/en/home
UK: https://ico.org.uk/
How we collect your data
We collect your personal data in the following ways:
A. When you sign up for Vialma - we collect your email address and ask you to create a password which we store in an encrypted format so that you can create an account, use the Service, and receive our newsletters.
B. Through your use of Vialma - when you use the Service, we collect personal data about your use of Vialma, such as what songs you have played and what playlists you have created so that you can find them again. We then aggregate and anonymise the history of listening from all subscribers, which we pass on to labels and author rights’ regulatory bodies so that they can in turn distribute the royalties to the relevant rights holder. This is both a legal and contractual requirement.
C. Personal data collected that enables us to provide you with additional features/functionality - from time to time, we may ask you for additional personal data or to provide you with more features or functionality, such as a quiz to provide you with recommendations. You will have the option to withdraw your consent at any time.
D. From third parties - we will receive personal data about you and your activity from third parties, including advertisers and partners we work with in order to provide you with the Service. We will use this personal data either were you have given your consent to a third party or to Vialma or where Vialma has a legitimate interest to use the personal data in order to provide you with a service.
E. Improving the service - we use anonymised and aggregated information for purposes that include testing our IT systems, such as an online questionnaire, research, data analysis, creating marketing and promotion models, improving the Service, and developing new features and functionality within Vialma.
Personal data we collect
Third parties
All the third party services we use are GDPR compliant. They are the following:
Sharing your personal data
Transfer between countries
Vialma has legal entities in France, the mother company, and the UK, a subsidiary. Transfers between the legal entities abide by local law.
Changes to privacy policy
We may occasionally make changes to this Policy. When we make material changes, we’ll provide you with prominent notice as appropriate under the circumstances. We may notify you in advance.other
Keeping your data safe
We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure.
How to contact us
Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact our Data Protection Officer or by writing to us at the following addresses:
135 Notting Hill Gate, W11 3LB London
32 Boulevard Flandrin, 75116 Paris
We’re delighted you have chosen Vialma to enjoy classical music and jazz.
Please find below our Privacy Policy.
In short: Vialma is a 100% ad free service and we do not sell your data to any third parties. We do not store data for any other purpose than:
1) providing a better service for our customers and
2) complying with our own legal and contractual requirements with authors, artists and labels.
You’ll find below details about your rights and how to action them, which third party services we use and how we collect, manage, protect, and eventually delete your data. If you have any questions or you think something must be changed, you can contact the Data Protection Officer and founder, Guillaume Descottes, directly at guillaume@vialma.com.
Your Rights
You may be aware that a new European Union law, called the General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data.
As available and except as limited under applicable law, the rights afforded to individuals are:
Right of Access - the right to be informed of and request access to the personal data processed about you;
Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
Right to Erasure - the right to request that we delete your personal data;
Right to Restrict - the right to request that we temporarily or permanently stop processing your personal data;
Right to Object -
the right, at any time, to object to processing your personal data on grounds relating to your particular situation;
the right to object to personal data being processed for direct marketing purposes;
Right to Data Portability - the right to request a copy of your personal data in electronic format; and
Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you.
If we send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, respectively withdraw such consent or declare your objection (“opt-out”) at no cost. The electronic marketing messages you receive from Vialma (e.g. those sent via email) will include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the email). It will always be at the bottom of every single email. It might also sometimes be at the top depending on your email provider.
If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer. We will respond to your request within a reasonable period of time upon verification of your identity. If you are unhappy with the way we are using your personal data you can also contact and are free to lodge a complaint with your local Data Protection Authority - the following:
FRANCE: https://www.cnil.fr/en/home
UK: https://ico.org.uk/
How we collect your data
We collect your personal data in the following ways:
A. When you sign up for Vialma - we collect your email address and ask you to create a password which we store in an encrypted format so that you can create an account, use the Service, and receive our newsletters.
B. Through your use of Vialma - when you use the Service, we collect personal data about your use of Vialma, such as what songs you have played and what playlists you have created so that you can find them again. We then aggregate and anonymise the history of listening from all subscribers, which we pass on to labels and author rights’ regulatory bodies so that they can in turn distribute the royalties to the relevant rights holder. This is both a legal and contractual requirement.
C. Personal data collected that enables us to provide you with additional features/functionality - from time to time, we may ask you for additional personal data or to provide you with more features or functionality, such as a quiz to provide you with recommendations. You will have the option to withdraw your consent at any time.
D. From third parties - we will receive personal data about you and your activity from third parties, including advertisers and partners we work with in order to provide you with the Service. We will use this personal data either were you have given your consent to a third party or to Vialma or where Vialma has a legitimate interest to use the personal data in order to provide you with a service.
E. Improving the service - we use anonymised and aggregated information for purposes that include testing our IT systems, such as an online questionnaire, research, data analysis, creating marketing and promotion models, improving the Service, and developing new features and functionality within Vialma.
Personal data we collect
| Your data | How we protect it |
|---|---|
| Account Registration data on sign up (email address) | Passwords are encrypted |
| Payment Data (name, DOB, credit/debit card type, expiration date, certain digits, post code, mobile no., transaction history) | Safely stored by third party partners which are all GDPR compliant (Stripe/PayPal). Vialma does not have a direct or indirect access to your payment details. |
| Usage data (info about your plan, interactions, user content including playlists and favourite tracks) | Safely stored to report anonymously by law to bodies representing author rights/record labels. |
| Technical data (IP address, devices used, network) | Collected to improve experience on the site |
| Marketing Data and publicly available information including social profile (email, gender, age) | Provided by third parties which are all compliant with GDPR law such as Mailchimp. Can be deleted at your request by contacting Data Controller |
Third parties
All the third party services we use are GDPR compliant. They are the following:
| Example of Third Party Services | Why we use it |
|---|---|
| Crisp | A way for customers to contact Vialma if there is a problem with the site |
| MailChimp | A way for customers to receive new content regularly and on time |
| PushCrew | Browser push notifications (activated only with consent) |
| GoogleAnalytics, Hotjar, Mixpanel | Tracks and reports website traffic |
| Rakuten Marketing | For marketing purposes. They may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: https://rakutenadvertising.com/legal-notices/services-privacy-policy |
| Deposit of cookies by Sirdata | Sirdata is a data marketing company that allows its Customers to provide Users with relevant offers tailored to their interests. The Data collected by Sirdata are kept for a maximum period of 365 days, depending on the purpose of the processing, in accordance with the laws in force and the principle of minimisation. For more information: https://www.sirdata.com/privacy/ You wish to disable the collection of your data by Sirdata: https://www.sirdata.com/object/ |
Sharing your personal data
| Categories of Recipients | Reasons for sharing |
|---|---|
| Law Enforcement/Data Protection Authorities | We will share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. |
Transfer between countries
Vialma has legal entities in France, the mother company, and the UK, a subsidiary. Transfers between the legal entities abide by local law.
Changes to privacy policy
We may occasionally make changes to this Policy. When we make material changes, we’ll provide you with prominent notice as appropriate under the circumstances. We may notify you in advance.other
Keeping your data safe
We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure.
How to contact us
Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact our Data Protection Officer or by writing to us at the following addresses:
135 Notting Hill Gate, W11 3LB London
32 Boulevard Flandrin, 75116 Paris
Updated on: 08/11/2022
Thank you!